酒店英文客人道歉信（精选7篇）

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酒店英文客人道歉信（精选 7 篇）
酒店英文客人道歉信 篇 1
Ms. MITSUKO IWASAKI
3-16-6-804, HIGASHISUNA
KOTO-KU
TOKYO, 136-0074
Dear Ms. Iwasaki,
Thank you for your positive comments regarding your
experience while staying with the Westin Shanghai.
At the outset, please accept our most sincere
apologies for the inconvenience caused. Kindly rest
assures that your concern has been well taken and
communicated to all concerned for immediate improvement.
Ms. Iwasaki, as we’ve conducted a thorough investigation
about all pinpointed issues you bought out. Please allow
us to explain the outcome for your reference.
Upon your arrival, our agent failed to locate your
reservation. We sincerely apology as our associate
obviously mistakenly implemented the standard checking in
procedure. The reservation for you and Ms. Hinako Muto
were made early November, and never been deleted. We
1
understand that you may requested the King Size room but
actually we could not satisfy your
Mr. Cheung, Thank you again for giving us your
feedback for it is only through such input from our value
customers that we are able continuously improve our
standards of service. We hope you will indulge us on this
occasion and allow us to redeem ourselves by welcome you
back in the near future.
May the year of the Rabbit bring you joy and
prosperity.
Yours Sincerely,
Alfred Zhuang
Front Office Manager
酒店英文客人道歉信 篇 2
Dear Mr. Shu
I would like to thank you for choosing the China
World Hotel for your recently stay.
On behalf of management and staff, please accept my
sincere apologies for the failed to extend your Golden
Circle benefits of the King Size bed, golden circle
appropriate floor and newspaper.
during your stay with us on 01- 08th Nov.
2
As our valued guest, your comments and feedback are
of utmost importance to us. Mr. Shu, should you choose to
return to our hotel, please let me know and I will ensure
that your stay will restore you confidence in the quality
service upon which the Golden Circle stands.
My apologize once again and thank you for taking time
to bring this matter to our attention.
We are looking forward to welcome you back to hotel
again if you would like to give us chance to correct our
mistake.
Should you have any inquiries, please feel free to
contact me.
Kind and best regards.
Alfred Zhuang
Front Office Manager.
酒店英文客人道歉信 篇 3
November 03, 1999
Mr. Shen Nan Ping
Flat 20F, Block 1
Robinson Heights
8 Robinson Road
Hong Kong
3

标签： #酒店 #道歉信 #英文

摘要：

酒店英文客人道歉信（精选7篇）酒店英文客人道歉信篇1Ms.MITSUKOIWASAKI3-16-6-804,HIGASHISUNAKOTO-KUTOKYO,136-0074DearMs.Iwasaki,ThankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththeWestinShanghai.Attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheoutcomeforyourreference.Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeendeleted.We1understandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyo...

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