有关电话礼仪的英文文章（通用3篇）

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有关电话礼仪的英文文章（通用 3 篇）

有关电话礼仪的英文文章篇 1

The telephone is an amazingly useful machine, and

very easy to use, but believe it or not, people don't

always use them effectively. Because we're busy and

focused on ourselves, we often use our phones in a manner

that's helpful for us, but not necessarily for everyone

else.

Hopefully you know a few of the basics, such as

keeping your phone volume low, or on vibrate, resisting

the urge to use them during meetings or training

sessions, and of course, refraining from personal texting

while at work. For personal texting, it's best to give

yourself one or two times per day. You'll step away from

your work, say, outside, or in a cafeteria, and then

engage your personal texts.

Those are obviously important, but what I really want

you to think about is how you interact and respect the

person with whom you're speaking. And that begins before

you even pick up the phone. When you hear the ring, grab

a pad of paper and pen, so you can be ready to take

needed notes without causing a delay while you look

around your desk. Before saying "hello," I want you to

smile, and choose to be positive. How you feel will be

sensed by the person on the other end of the phone, so

smile and make a positive impression.

Right after you say "hello," be sure you've turned

away from your computer towards the area of your office

least likely to be distracting. No multitasking of any

kind allowed—in fact, just looking at your pad of paper

and pen is a really good idea, because it encourages

cognitive focus. Next, if the call isn't for you, but is

for someone else in the department or company, don't say

wrong number; don't say they did anything wrong at all.

Instead, help them. Connect them to the person, or at

least share relevant contact information.

Finally, during the call, remember to never interrupt

the person. Interrupting tends to be viewed by everyone

as a sign of disrespect. If you're very busy and facing a

huge deadline, you can shape the call when it's your turn

to speak, for example, by telling them you need to get

back to them, but then, do suggest a specific time. Of

course, if you're honestly not able to talk, you probably

shouldn't have answered the call, unless it's your boss,

or a person you're expecting an important call from.

The telephone is your friend, but if you don't use it

correctly, it won't necessarily make you look friendly.

Remember the tips above, and you'll connect successfully

by building only positive impressions.

有关电话礼仪的英文文章篇 2

Telephone manners

While today's phones are capable of countless special

functions, remember that basic etiquette still applies.

Being aware of who is with you and where you are when

receiving a call is important, as well as having an

awareness of your volume and tone of voice. If you don't

want anyone to hear your conversation, chances are they

don't want to hear it either!

Cell phones are great—they keep us in touch with

friends and family and can be life savers in an

emergency. But they can also be annoying if not used

thoughtfully. Remember, it doesn’t have to be on all the

time and you don’t always have to answer it immediately.

Learn to use your phone’s features like silent ring,

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有关电话礼仪的英文文章（通用3篇）有关电话礼仪的英文文章篇1Thetelephoneisanamazinglyusefulmachine,andveryeasytouse,butbelieveitornot,peopledon'talwaysusethemeffectively.Becausewe'rebusyandfocusedonourselves,weoftenuseourphonesinamannerthat'shelpfulforus,butnotnecessarilyforeveryoneelse.Hopefullyyouknowafewofthebasics,suchaskeepingyourphonevolumelow,oronvibrate,resistingtheurgetousethemduringmeetingsortrainingsessions,andofcourse,refrainingfrompersonaltextingwhileatwork.Forpersonaltexting,it'sbesttogiveyourselfoneortwotimesperday.You'llstepawayfromyourwork,say,outside,orinacafeteria,andthenengageyourpersonaltexts.Thoseareobviouslyimportant,butwhatIreallywantyoutothinkaboutishowyouinteractandrespectthepersonwithwhomyou'respeaking.Andthatbeginsbeforeyouevenpickupthephone.Whenyouhearthering,grabapadofpaperandpen,soyoucanb...

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